Last Updated 6.9.2016
Updates to This Policy
Personal Information We Collect
We collect two types of information: Personal Information and Other Information. “Personal Information” is information that identifies you as a specific individual. “Other Information” is any information that does not identify you as a specific individual. Other Information is addressed below, under the heading “Other Information“.
We and our service providers may collect the following Personal Information:
- Postal address (including billing and shipping addresses);
- Telephone number;
- Email address; and
- Credit and debit card number.
How We Use Personal Information
We and our service providers may use Personal Information:
- To respond to your inquiries and fulfill your requests, including to contact you if necessary;
- To process and fulfill your order, for example by confirming your order and your billing and shipping information, processing your payments, delivering your products and communicating with you regarding your order;
- To send to you important information regarding the VIE Online Properties, changes to our terms, conditions and policies and other administrative information;
- To send to you information by email, postal mail, telephone and other means about our products, services and other promotions;
- To help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us, ;
- To allow you to send messages to a friend through the VIE Online Properties (please note that, by using such functionality, you are agreeing that you have the right to provide to us your friend’s name and email address for such purpose);
- To analyze trends and statistics in connection with our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates;
- To protect the security or integrity of our businesses and Internet properties; and
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that we may sustain.
How Personal Information Is Disclosed
Your Personal Information may be disclosed:
- To our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfillment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;
- To our subsidiaries and affiliated entities (collectively, our “Affiliates”) for marketing and other purposes;
- To selected third parties (“Promotional Partners”), to permit them to send to you marketing communications. VIE seeks to select as Promotional Partners only reputable companies that offer what we believe to be high-quality products and services;
- To identify you to anyone to whom you send messages through the VIE Online Properties;
- By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (please note that any information and materials that you post or disclose through such services will become public information, and may be available to visitors to the VIE Online Properties and to the general public; we urge you to be very careful when deciding to disclose your Personal Information, or any other information, on or through the VIE Online Properties);
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Other Information We Collect
“Other Information” is any information that does not identify you as a specific individual, such as:
- Browser information;
- Server log files;
- Information collected through cookies, pixel tags and other technologies;
- Physical location of your device;
- Demographic information and other non-personally identifiable information provided by you; and
- Aggregated information.
How We Collect Other Information
We and our third-party service providers may collect Other Information in a variety of ways, including:
- Through your browser: Certain information is collected through most devices, such as your Media Access Control (“MAC”) address, device manufacturer and model, device identifier, screen resolution, and the type and version of your operating system and browser.
- Through server log files: An Internet Protocol (“IP”) address is a number that is automatically assigned to a device by an Internet Service Provider (“ISP”), and is identified and logged automatically in our server log files whenever a user visits the VIE Online Properties, along with the time of the visit and the page(s) that were visited. We and our service providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the VIE Online Properties.
- Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) are small images that may be used by us and our service providers in connection with some pages of the VIE Online Properties and HTML-formatted email messages to, among other things, render such pages to you on various hardware devices and operating system versions, track the actions of users and email recipients, measure the success of marketing campaigns and compile statistics about usage and response rates. Pixel tags may collect information such as the pages, features and links accessed by a user, and the IP address, browser type and operating system of such user’s device.
- Physical location: We and our service providers may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content, including for marketing purposes, based on the choices that have been made with respect to such uses. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our third-party marketing partners, such as our Promotional Partners, to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns, based on the choices that have been made with respect to such disclosures. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we, our service providers, and/or our third-party marketing partners may not be able to provide you with the applicable personalized services and content.
- From you: We and our service providers may collect demographic information such as your city, state or zip code of residence, as well as other information, such as your preferred means of communication, your gender and your date of birth, when you voluntarily provide this information to us or our service providers. You may also have the opportunity to provide us with information regarding major events such as weddings, child births and the purchase of a new home. We also maintain a record of your orders, purchases, exchanges, returns, wish lists and gift registries in connection with the VIE Online Properties or our businesses. Unless combined with Personal Information, this information does not personally identify you or any other customer or potential customer of our businesses.
- By aggregating information: We and our service providers may aggregate Personal Information collected from our customers and potential customers, for example by using Personal Information to calculate the percentage of such individuals who have a particular telephone area code. Aggregated Personal Information does not personally identify you or any other customer or potential customer.
How We Use and Disclose Other Information
We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your zip code with your name). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information while it is so combined.
Third Party Advertisers
We may use third-party advertising companies to serve ads when you visit the VIE Online Properties. Please note that these companies may use information about your visit to the VIE Online Properties to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to the VIE Online Properties, these companies may place or recognize a unique cookie on your browser.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. For example, we seek to use Secure Sockets Layer (“SSL”) technology for the placement of orders. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.
Please exercise caution in submitting Personal Information via the VIE Online Properties, especially if you are accessing the VIE Online Properties using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our SSL technology in connection with the VIE Online Properties), please immediately notify us of the problem and place any orders with us over the telephone or in person, instead of using the VIE Online Properties. You may contact us in such circumstances in accordance with the “Contacting Us” section below.
Choices and Access
Your Choices Regarding Our Use and Disclosure of Your Personal Information
We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes, regardless of whether such information is collected by us through the VIE Online Properties or otherwise. When so contacting us, please be sure to include your full name and the email and/or postal address that you used when registering or making a purchase.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of our Affiliates, Promotional Partners and other third parties with which we have already shared your Personal Information (i.e., to which we have already provided your Personal Information as of the date that we implement your opt-out request). Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send important administrative messages to you, and you cannot opt-out from receiving such administrative messages. For example, when you place an order, we will continue to confirm your order and shipment status by email. We may also need to contact you via telephone, email or postal mail with information or questions regarding your order.
How You Can Access or Change Your Personal Information
We welcome your willingness to update your information with us. You may review or ask us to update your Personal Information by contacting us in accordance with the “Contacting Us” section below. In your request, please make clear what information you would like to have changed. We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information in the databases of Affiliates, Promotional Partners and other third parties with whom we have already shared your Personal Information.
Use of VIE Online Properties by Minors
The VIE Online Properties are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the VIE Online Properties.
The VIE Online Properties are controlled and operated by us from the Indonesia Government, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the Indonesia Government.